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Latest updates as Liverpool Women's Hospital gradually returns to normal


Updated 12:45 29/11/2021

Our main entrance area will be re-opening today from 4pm (Monday 29th November 2021). Patients will be permitted to enter the hospital to wait inside when they arrive prior to an appointment. For full details on these latest changes CLICK HERE

 

 

 

 

Gynaecology Emergency Department (GED)

Telephone Triage Service – please call 0151 702 4140

The Gynaecology Emergency Department (GED) is a specialist A&E unit for women who need emergency care of an acute gynaecological problem (problems related to the female reproductive system) or self-referral of women having a problem in early pregnancy (up to 19 weeks and 6 days gestation), such as pain, bleeding or severe vomiting.

If you are not pregnant but have abdominal pain or vaginal bleeding, you can contact this unit if you feel your case is an emergency, otherwise you should call 111 for further advice or see your General Practitioner (GP) to be assessed and they can discuss your case with the on-call gynaecology team if required.

All other emergencies should attend a general accident and emergency department.

Opening hours and Directions

Open 24 hours a day, 7 days a week.

Telephone Triage Service – 0151 702 4140

If you have an acute gynaecological or early pregnancy problem, call 0151 702 4140 to speak to a member of our nursing team.  The nurse will assess your problem and where appropriate will arrange for you to either be seen immediately in the Emergency Department, to receive a call back from a doctor or nurse practitioner or arrange for you to attend a see and treat appointment in our Early Pregnancy Assessment Unit.

Occasionally, there are long waiting times to speak to a member of the nursing team.  We apologise for this and are working to improve the service.  If your symptoms are not severe, please keep trying.

If you are unable to access the service, particularly if you have severe pain or heavy bleeding, please attend Liverpool Women’s and you will be directed to the GED.

Here you will still be seen by our Gynaecology Team of Nurse practitioners and Doctors.

If you are attending the Gynaecology Emergency Department it is located on the ground floor of the hospital.

Before coming to the unit

To keep everyone safe, Liverpool Women’s Hospital has some visiting restrictions in place until further notice. We appreciate that the following measures are strict and will impact on families at an already difficult time. However, the safety and wellbeing of our women, babies, visitors and staff is of paramount importance. We ask everyone to respect these measures and work with us to keep people safe. Staff in GED will do everything they can to support women and families to stay connected. We appreciate your co-operation, understanding and support at this time.

Further changes to our visiting policy may be introduced at short notice. Please check our Covid-19 Information Hub regularly for any further changes.

At the unit

We are classified as a Type 2 Accident and Emergency (A&E) service, which means that you may be in the department for up to four hours.

Our triage nurse will see and assess you, ask you some questions and make sure you are in the right department for your needs. If not you may be guided to attend your GP.

At triage you will have some observations recorded and possibly some investigations for example urine or blood test. You will then need to wait to be seen by one of our specialist Emergency Nurse Practitioners (ENP) or a doctor.

Please be aware that you are seen according to your clinical need not the time when you arrive. 

The nurse or doctor will ask you about your problem and perform any necessary examinations or tests, e.g. a vaginal examination and/or blood tests.

The nurse or doctor will then:

  • Decide you are able to safely go home or require admission
  • Arrange a follow-up appointment in a GED Clinic / EPAU

Unless you ask us not to, we will send your GP information about the care we have given you.

When you go home

If you feel unwell when you go home and you feel your symptoms have become worse, then you can re attend the department for clinical assessment at any time or call 0151 702 4140

This line is attended but at busy times there may be a wait, we endeavour to answer your call as soon as possible however when the department is busy patients attending the Emergency Department take priority.

If you are experiencing heavy bleeding and or significant pain then the advice would be to attend for assessment. 

Follow-up appointments

After your first visit you may be given a follow-up appointment, if so, please come at the time given to you. Please note that whilst we make every effort to see you at the appointed time, it is not always possible if there are unwell or upset patients needing to be seen urgently.

You need to come to this appointment, even if you feel your symptoms have settled. This is to allow us to complete your care pathway and either discharge you or provide any ongoing care.

If you fail to attend we will call you by phone and invite you to return the call if you don’t answer.
If we receive no return call we will discharge you back to the care of your GP.

Test results

If you have had blood tests, we will tell you when you can expect the results. A member of our nursing team will call you once the result is available with your management plan. It is important for you to call us if you miss our call to prevent a delay in your treatment.

If you have had urine samples or swabs sent for analysis we will write to you and your GP if treatment is required. We ask that you please do not ring the department for these results as they will not be given out over the phone.

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