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My appointment

Once a referral has been made and accepted, you will receive a letter asking you to contact the Liverpool Centre for Genomic Medicine to make an appointment through one of our clinic coordinators. You will not receive an appointment without contacting us first. Depending on the reason for your referral, you will be offered an appointment either in a telephone clinic, a video clinic or a face-to-face hospital clinic. When you receive your appointment letter, please study it carefully for details of your appointment location and time. Sometimes student clinicians may be present for training purposes. If you would rather they weren’t, please notify a member of staff.

Your partner, relative or friend is welcome to accompany you at your appointment. If you have hearing difficulties or your first language is not English, we can arrange for an interpreter to be present. Please contact us in advance of your appointment to arrange this. 

If for any reason you cannot attend your appointment, please contact us in advance directly on 0151 802 5001 or We will then arrange another date for you. Every appointment in the NHS freed up could be used to see other patients, including those who have been waiting the longest for an appointment. By rearranging an appointment you are not able to attend, you help us to help our other patients.        


Please note: Anyone failing to attend an appointment or who cancels more than once will be discharged back to their referring clinician. This does not affect your right to request a future referral to our service.

This leaflet provides important information to help people who are referred to us. It aims to answer some of the common questions we are asked. A guide to your referral - Information Leaflet