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Delivering a patient experience to be proud of

I often receive letters from patients who've had a positive experience of Liverpool Women's. Hearing of the wonderful care that our staff have provided for them is without question the best part of my job.

Whilst I could happily blog for hours about all of the wonderful comments I receive praising the work of our Trust, I'd like to highlight one particular letter that landed on my desk recently:

"Three weeks ago I was urgently referred to the Liverpool Women's by my GP for a gynaecology complaint. I was subsequently seen a week later in the Gynaecology Rapid Access Clinic where I had an ultrasound scan before seeing a Nurse Clinician.

I was told that I would need to have a hysteroscopy examination under a general anaesthetic. After having the procedure explained to me I was sent along to the pre-op and admissions department. There I had a very thorough set of examinations, blood tests and assessments and was given a day case appointment for two days later.

I came in and was admitted and had the procedure carried out that morning. After having coffee and toast, I was allowed to go home again at approximately 1.30pm that day.

The reason I am writing to you is to say that I have nothing but praise for the Liverpool Women’s Hospital. Everything was so thorough, highly efficient and fast.

I was seen in each department with only a minimum wait, and was treated with kindness and patience by your very busy staff who were always pleasant. I was also given leaflets to read regarding my treatment, which I found useful and helpful.

From the moment I arrived at your hospital I was dealt with courteously and professionally by all of the many staff whom I came into contact with; from the car park attendant to the surgeon. Nothing was too much trouble for anyone. The hospital toilets, corridors and wards were all extremely clean and tidy, considering the vast numbers of people visiting the hospital each day. Before coming to your hospital, a number of people told me how marvellous it was. Now that I have experienced it for myself I can pass on my praise to others.

I would therefore like to express my thanks to everyone who helped me through a somewhat stressful time; the appointments and clinic staff, the sonographer, the nurse clinician, the pre-op and admissions staff, the nurses and theatre staff, and the anaesthetist and surgeon.

Your hospital portrays the NHS at its very best, hopefully my problem has been solved, but if I have to visit your hospital again I won't be in the least bit worried!"

by Kathryn Thomson

Chief Executive

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