Changes to mask wearing guidance
Guidance for patients
- Inpatients with suspected or confirmed COVID-19 should be provided with a facemask on admission. This should be worn in multi-bedded bays and communal areas, eg: waiting areas for diagnostics, if this can be tolerated and is deemed safe for the patient. They are not usually required in single rooms, unless, eg: a visitor enters
- All other inpatients are not required to wear a facemask unless this is a personal preference
- Patients with suspected or confirmed COVID-19 transferring to another area should wear a facemask, if tolerated, to minimise the dispersal of respiratory secretions and reduce environmental contamination
- Outpatients with respiratory symptoms who are required to attend for emergency treatment should wear a facemask/covering, if tolerated, or offered one on arrival
- All other outpatients are not required to wear a facemask unless this is a personal preference.
- In inpatient settings visitors may be asked to wear a face mask when visiting patients with COVID-19, (or similar infections) or vulnerable patients. Visitors may choose to wear a face mask/covering if that is their preference
- Visitors and individuals accompanying patients to outpatient appointments, or the emergency department are not required to wear a facemask unless this is a personal preference.
Attending for an appointment
Attend no more than 10 minutes prior to your appointment time.
Unless you are advised otherwise, your existing appointments will be going ahead as normal. If there is any change to this the Trust will contact you in advance to let you know.
- Community Midwifery: clinics are still running, however patients are advised not to bring any family members with you to the GP Surgery, Children’s Centre or Hospital during this time.
- Gynaecology Emergency Department (GED): Telephone triage line introduced for Gynaecology Emergency Department - call 0151 702 4140
If you have an acute gynaecological or early pregnancy problem, call 0151 702 4140 to speak to a member of our nursing team. The nurse will assess your problem and where appropriate will arrange for you to either be seen immediately in the Emergency Department, to receive a call back from a doctor or nurse practitioner or arrange for you to attend a see and treat appointment in our Early Pregnancy Assessment Unit.
Occasionally, there are long waiting times to speak to a member of the nursing team. We apologise for this and are working to improve the service. If your symptoms are not severe, please keep trying.
If you are unable to access the service, particularly if you have severe pain or heavy bleeding, please attend Liverpool Women’s and you will be directed to the GED.
Gynaecology Elective Activity: From the 1st June Liverpool Women’s Gynaecology started to recommence some of it’s elective activity. This will be a phased approach with patient attendance/ appointment numbers restricted to ensure social distancing measures and other safety measures in relation to Covid-19 are adhered to within the hospital. The hospital will contact you in advance of your outpatient or inpatient appointments being scheduled as part of this phased re-opening of our elective services.
- Oncology: Our cancer clinics and surgery will continue to run and there are no plans at present to step down or suspend these services. Every measure is being taken to ensure that critical cancer care continues to be delivered in the safest and most efficient way to protect our patients and our staff during this difficult time.
- We will be conducting follow-up clinics via telephone or virtually wherever possible.
- Necessary face-to-face appointments will be structured into a one-stop model as far as possible, to minimise time spent on the hospital site.
- Cancer surgery lists may change at short notice due to the pressures arising from COVID-19. Our appointments team will be in contact should this affect you.
If you were due to attend for a cancer appointment, you will be contacted directly with further details of what this means for you.
If you are due to attend for an appointment or for surgery, our team will contact you the day before your appointment for COVID-19 screening. If you have symptoms, or are self-isolating as a member of your household has symptoms, then we will reschedule your appointment for when you are well again and able to attend hospital. This is to ensure your safety and wellbeing, as well as that of our staff and other patients.
- Termination of Pregnancy: The Bedford Centre is currently running a primarily telephone-based service. If a scan or a face-to-face appointment is required, this will be advised in your telephone consultation.
If it is determined that you need to attend in person, then unless you are under 16 or need a carer unfortunately your support person will need to wait outside the hospital building. This is to minimise the number of people coming in and out of the building.
The primary option offered for termination of pregnancy will be outpatient medical management. What this means for you will be discussed in your telephone consultation.
To make an appointment, please contact the British Pregnancy Advisory Service (BPAS) on 03457 30 40 30.
- The Liverpool Centre for Genomic Medicine: The Liverpool Centre for Genomic Medicine is working hard to ensure that for all patients, that it is appropriate for, we offer a telephone or virtual clinic appointment during the Covid-19 pandemic. However, many of our patients will need to be seen in person and those patients will receive a letter to let them know that their appointment will be arranged once we are able to offer face to face appointments again.
Covid-19 Lateral Flow swab tests for admission
For any planned admission you will be expected to undertake a Lateral Flow COVID Test as part of your admission process when you come into Liverpool Women’s Hospital and it is important that you do this.
There are two ways your test kit can be ordered, and your healthcare professional will advise on which one applies to you.
Ordering a test kit
There are two ways a test kit can be ordered:
Order online yourself at gov.uk/order-coronavirus-rapid-lateral-flow-tests please note that you require an email address
Or order by calling 119 and a call handler will place the order for you.
A test kit will arrive at your specified address within 3 days of being ordered. You will need to undertake a Lateral Flow Test 72 hours before your procedure and on the morning of admission. Please also minimise your exposure risk between the 72hour test and the morning of your procedure.
Registering your test result
When you have taken your test, you need to report the result. There are two ways you can do this:
Report online at gov.uk/report-covid19-result please note that a mobile number or email address will be required
Or call 119 and a call handler will record the result for you
Please remember to bring evidence of your registered test result (email or SMS) on the day of your appointment.
If you have any issues, please contact your healthcare professional who can provide further assistance.
General information about accessing the hospital
- When entering the hospital you will have your temperature checked and you will be asked some questions about any Covid-19 related symptoms.
- You will be expected to wear a face covering. If you do not have a face covering of your own you will be given a face mask.
- Unless you are given special permission you must not leave and re-enter the building once inside - you will be expected to stay inside the building until you are ready to leave following your appointment or procedure. Leaving and re-entering the building for non-essential reasons (e.g. to collect takeaway food deliveries) will not be allowed.
- Follow the directional signage in the hospital to maintain social distancing at all times and avoid standing in high footfall areas such as corridors.
- Please maintain good hand hygiene at all times by washing your hands regularly and making use of hand sanitisers when entering and leaving each area of the hospital.
- We ask you to respect staff that you come into contact with and understand that aggressive behaviour will not be tolerated under any circumstances.
- The hospital shop and Costa Coffee are available for patients and visitors along with vending machines however the Just Deli restaurant is currently restricted for staff use only.
- When you leave the hospital please dispose of your face mask in the clinical waste stations and remember to sanitise your hands.
- If you are feeling unwell at any time when you are within the hospital with Covid-19 symptoms, please speak to a member of staff straight away.
Wearing of face coverings in clinical settings
- For women attending antenatal scans (12 week, 20 week, and FMU scans) with their support partner, you will both be expected to wear a face covering. Women or support partners who have an underlying health issue that prevents them from being able to wear a face covering should make our sonography team aware before coming to the hospital for your scan appointment – please refer to the contact details on your appointment letter. This will allow any necessary arrangements to be made to protect you and our staff in advance. Please note if there is no justifiable reason for not wearing a face covering or if you have not made the sonography team aware in advance that you are exempt, support partners will not be allowed to enter the scanning room.
- Women and support partners are expected to wear face coverings at all times when in communal areas of the hospital. Face coverings should fully cover your nose and mouth and only be removed if advised by a member of staff or when eating or drinking.
- All birthing rooms are individual rooms and birth partners must wear a face covering when any members of staff are present in the birthing room. Birth partners may remove their face covering if they wish to do so only when they and their partner are alone in the room.
- If a woman requires a procedure in theatre, birth partners must wear a fluid resistant surgical mask provided by the hospital at all times on route to theatre, within the theatre complex and the recovery area.
- Women who are admitted to the induction suite and their birth partners must wear a face covering when any members of staff are present at the bedside or anyone is within a 2 metre distance when caring for you.
- You can wear your own face covering or if you do not have one you will be provided with a face mask on entry to the hospital.
- If you have any reason or underlying condition that makes you exempt from wearing a face covering, please inform us prior to coming into the hospital so we can make any necessary arrangements, such as alternative PPE. Please contact the relevant department you are attending in advance and they can make the necessary arrangements for you.
- If you are a support partner accompanying a women who is in the hospital to have their baby and you refuse to wear a face covering for any reason other than a health condition, you will only be permitted to support your partner once established labour is confirmed (this excludes induction of labour) and you will also be asked to leave the hospital shortly after the baby’s birth.
We ask for everyone’s compliance with these measures to keep our women, newborn babies, families and staff safe and to protect us all from Covid-19.
Thank you for your support and co-operation.
Face coverings in communal areas of the hospital
- All patients and visitors should be wearing a face covering when entering the hospital.
- The requirement to wear face coverings is being introduced to protect patients, visitors and staff across the hospital site.
- Examples of locations where you should be wearing face coverings include reception and waiting areas, corridors, toilets, when queueing in the hospital cafes, and in the hospital shop.
- Patients will be advised by staff in individual clinical areas about whether or not they will need to wear a mask during clinical procedures or other appointments. Please keep your mask on unless advised otherwise by a member of staff.
- Face coverings should either be disposable after use or washed within 24 hours if they are re-usable.
- There will be a disposal station located near the main entrance of the Trust for safe disposal of masks when you are leaving the hospital.
- You will now find clear floor and wall signage across the hospital for wayfinding and directions. Please keep to the left when walking along hospital corridors and maintain social distancing (2 metre distance) at all times from other patients, visitors and staff.
- There will be an increased supply of hand sanitisers for use before and after removal of masks and face coverings. Please also make use of hand sanitisers across the hospital site when entering and leaving all areas.
- Staff will be on-hand to provide advice and support at main entrance areas.
Other supporting information
Advice for when leaving the hospital
Guidance for people at highest clinical risk
NHS England will no longer be hosting Frequently Asked Questions for people at highest clinical risk from Covid-19.
This is to help ensure that people are always clear where to go for the latest information, as the Government updates its policies. For the latest guidance please visit the following sources:
GOV.UK – for the latest updates on shielding guidance from Public Health England, as well as information on the Government support offer for those on the Shielded Patients List (SPL).
NHS.UK – provides patient-facing information on health services and medical conditions.
NHS Digital – for detailed information about the Shielded Patient List and the method that has been used for identifying people who may be clinically extremely vulnerable to Coronavirus.
NHS Volunteer Responders - the NHS is also providing further support to those at highest clinical risk via the GoodSam App and NHS Volunteer Responders.
People who are shielding can request support from the NHS Volunteer Responders by calling 0808 196 3646 between 8am and 8pm. This service will not replace any local voluntary referral schemes already established but will complement these.
01 June 20
For patients with rare diseases there is some excellent information leaflets available from the charity Unique: https://www.rarechromo.org/ and from the British Society of Genomic Medicine:
Advice for women during pregnancy: https://www.rcog.org.uk/coronavirus-pregnancy
- Coronavirus: Planning your birth
- Coronavirus: Parent information for new born babies
- Coronavirus: Looking after yourself and your baby in pregnancy
- Available to download here:
Sign Health have created a web page with the daily COVID-19 updates from the Government in BSL. Click here to view.
BSL Health Access enables the provision of immediate, on demand access to British Sign Language (BSL) interpreters for communication with Deaf people in health settings free of charge during the current Coronavirus situation. You can access it by clicking here.
Covid-19 information videos in 11 languages
Click here for information videos in 11 different languages on essential advice, hand washing and spotting the signs of Covid-19.
ADDvanced Solutions Community Network have a new, online offer to support children, young people, families and professionals in the Liverpool area. Click here to find out more.