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Seeing ourselves as patients see us

"The staff are so friendly and welcoming and their smiling faces make you feel so confident and safe when you are not feeling too well " - a gynaecology patient

One of the most rewarding aspects of my job is to get out of the office and spend time observing at first hand the care that our staff deliver to patients. In the past week for example, I have observed the fantastic work of one of our consultant obstetricians, Dr Jo Topping, and her team in the Antenatal Clinic at Crown Street.

I have also had the opportunity to observe the work two of our Clinicial Geneticists, Dr Lynn Greenalgh and Dr Astrid Webber and our Genetic counsellors, Claire Brooks and Janette Daly. It was fascinating to observe our Adult Oncology genetic clinic at Crown Street and I also spent time with our team at the Genetic Paediatric Clinic at Alder Hey. All offer great support and care to families with inherited genetic conditions.

One of the regular and important dates in my diary is a safety and patient experience "walkabout" with Gail Naylor, our Director of Nursing and Midwifery and Patient Experience, accompanied by Brenda Webster, our Infection Control Lead. This week we focussed our attention on our Gynaecology Ward and spent some time reviewing cleanliness and talking to patients. As a result, I have to say a huge thank you to the ward’s domestic staff Julie Lawless and Elaine Dibbet. The standard of cleanliness was excellent and commented on by all the patients we spoke to.

We also consulted patients about the quality of our food and the support they had at mealtimes to ensure that their nutritional requirements were met. Patients told us that they had high levels of satisfaction with the food and support offered to them at mealtimes. Once again, a huge thank you must go to our catering staff and in particular to Amy McGinn who is the Ward Hostess on Gynaecology.

Patients also commented on how well their pain was managed by our nursing staff and one patient’s comment says it all: "The staff are so friendly and welcoming and their smiling faces make you feel so confident and safe when you are not feeling too well."

A very big "well done" to all of our gynaecology staff. Thank you.

by Kathryn Thomson

Chief Executive

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