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Patients Rate Us Highly

There is nothing more important to us than receiving feedback on the services we provide from those who receive those services first hand.

We are delighted to have recently received the National In-Patients Survey 2014.  This survey is undertaken by the Care Quality Commission and surveys all patient in-hospitals in England.

Did you know that the NHS cares for over 1 million patients every 36 hours?

In 2013/14 there were over 11 million operations and 15.5 million hospital admissions.

These are big numbers and therefore you will understand how proud we are that Liverpool Women's Hospital NHS Foundation Trust was ranked as one of the best in the country for providing safe and high quality care and was ranked second best hospital in the country overall in national in-patient survey results.

This is a fantastic achievement and reflects the dedication of our staff to providing the best care possible and comes hot on the heels of a very positive Care Quality Commission report.

There is a national review of maternity services underway and we were delighted to welcome Baroness Julia Cumberlage, Chair of Review Panel and Sir Cyril Chandler, Vice Chair to the Trust last week.  They sought views from myself and Senior Clinicians on what the most important factors are to improve maternity services in England.  They also had a tour of the hospital and spoke to patients.

There have been Women's services in the city for 200 years and we constantly evolve to ensure we are ambitious to deliver the very best care possible.

We have been working closely with our staff for some time to identify what we can do better and we have now commenced a period of engaging and listening to people who use our services.

Over the summer, we will be seeking your views on the services we provide and how they can be even better for the future generations to come – keep an eye on www.lwhfuturegenerations.org for the latest news.

I was delighted to attend a Volunteers Celebration event last week to pay tribute to the amazing contribution made by our volunteers and I would like to thank each and every one of them for their dedication.

I would also like to take this opportunity to thank all our patients who contributed to the In-Patient survey, your feedback is very important to us and finally a very big thank you to all of our staff and volunteers who go the extra mile every day to care for our patients.

by Kathryn Thomson

Chief Executive

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