Liverpool Women's Hospital has scored above the national average in the new PLACE initiative 2013 (Patient Led Assessment of the Care Environment) to assess its ratings on a variety of non-clinical criteria.
These include cleanliness, quality of food, giving patients privacy and treating them with dignity and the general condition and appearance of the care environment.
The assessment was managed by Patient Facilities Manager, Linda Martin, and carried out by a team of assessors. This was made up of Trust staff, a former patient, a public governor, volunteers and a member of the cancer focus group EVOC.
In the newly published national results the Trust scored:
- 98.71% for cleanliness (national average 95.74%)
- 87.05% for quality of food (national average 84.98%)
- 96.03% for privacy and dignity (national average 88.87%)
- 90.67% for condition and appearance (national average 88.75%)
Many positive comments were received during the assessment which included praise for the hospital’s new front of house refurbishment, first floor refurbishment and new Maternity Assessment Unit.
Said Linda Martin: "The Assessors highlighted good positive feedback from patients on display throughout the hospital, expressing satisfaction with their care. Staff were praised for being very pleasant and welcoming. Gynaecology ward patients commented very positively about how their privacy and dignity were managed; how they were treated with respect with staff lowering their voices and praised the availability of a quiet room. They said that staff were very busy but ‘nothing was too much trouble – all lovely!"