Liverpool Women’s Hospital has received its inpatient survey results for 2019, receiving an overall rating of ‘better’ in seven out of ten available categories.
A National Inpatient Survey is conducted each year looking at the experiences of over 76,915 NHS patients who received care in NHS hospitals in July 2019.
Of the 10 categories where an overall rating was published, Liverpool Women’s overall scores were ‘better’ in 7 categories compared to other hospitals. Across all categories the Trust was rated either better or in line with other NHS hospitals across the country.
Liverpool Women’s scored particularly well in a number of areas of feedback including; the admission process and referral to other services, confidence and trust in doctors and the way they answer questions, care provided before and after procedures, and the support given when leaving the hospital.
Kathryn Thomson, Chief Executive at Liverpool Women's said: "This is a fantastic achievement for the Trust and reflects the hard work and dedication of our staff to provide the very best care to women and their families.
"We are particularly proud that we scored an overall ‘better’ rating compared to other Trusts in the category of ‘care and treatment’ which covered themes such as involvement and confidence in decisions, information and support, and privacy when discussing a condition or treatment."
Patients who received a procedure felt they were given all the necessary information, understanding throughout each stage what would happen, how they would expect to feel and how the procedure had gone.
Overall patients feel they have a good inpatient experience at Liverpool Women’s.
Thank you to those who took the time to complete the survey.
Full details of the Liverpool Women’s report are available on the CQC website here.