The Trust has now received the full report from the Care Quality Commission following the series of inspections they undertook here in February/March this year. The Hospital has been given a rating of 'Good', which is a fantastic achievement.
Overall, we have received extremely positive feedback from the team of inspectors that visited the Trust. Their report picks up on the passion and enthusiasm that our staff have for the jobs they do and the people they care for, and also highlights how proud staff are of the service we provide.
As for any organisation, there are areas that we can improve on, and we have already begun putting processes in place to make these improvements, especially around how we manage the storage of medicines, but the report shows that the people of Liverpool and beyond have every reason to be confident that they will receive the very best care possible should they choose Liverpool Women’s. Inspectors also noted that all staff were aware of the Trust’s vision and values.
Since previous inspections in 2014, the CQC found that the Trust had significantly improved the level of staffing across our maternity department and that governance and risk management processes were now more robust than they had been. The report also highlighted that staff felt supported by senior teams across the hospital.
Chief Inspector of Hospitals, Professor Sir Mike Richards, said: “Liverpool Women’s has a lot to be proud of. Apart from providing essential specialist services to women and babies from Liverpool and the surrounding areas, it is a major centre for research. We found maternity inpatient services, gynaecology, neonatal services, end of life care and outpatients services to be good. Staff at every level were committed and passionate about their work and the quality of care they provided.”
“Since our previous inspections in April and September 2014, the trust has clearly worked hard to make significant improvements to its governance and risk management systems. We found the senior team was visible and accessible to staff, and managers were seen by staff as supportive and approachable.”
Amongst a lot of very positive comments, the CQC gave special praise to how clean the hospital is, how skilled and committed our medical staff are and how caring and compassionate our nurses and midwives are.
The inspection team commented on how positively our patients, both past and present, had spoken about their experiences of our hospital, and the inspectors themselves found that our staff treated patients and their families with dignity and respect.
The full report has been made available to download on our website, should you wish to read it you can do so here.
I'd like to take this opportunity on behalf of myself and the Board of Directors, to thank each and every member of our staff for the work that you do each and every day, and for the efforts and lengths they each went to to accommodate the inspection team, and to showcase the hospital and themselves.
Have a great weekend!