Liverpool Women’s NHS Foundation Trust is proud to announce the recruitment of bilingual volunteers who will help and support patients and visitors when they come to the hospital.
This new team of volunteers will serve as friendly faces to non-English speaking patients and visitors, offering assistance and support in multiple languages, ensuring all patients and families from local communities feel informed and cared for.
Gina Barr, Volunteers Manager, said: “We are committed to making our services accessible to all, and we understand the importance of bridging language barriers for our patients and their loved ones. With the help of our amazing volunteers, we hope to create a more inclusive environment where communication barriers are lessened, and our patients feel supported regardless of language and cultural differences.”
Gillian Walker, Matron of Patient Experience, added: “Our volunteers are often one of the first people our patients, visitors, and other service users see when they come through our doors. We hope everyone feels welcome when they come to Liverpool Women’s as it is always our goal to ensure our environment is representative of the community we serve.”
The volunteers will wear badges easily identifying the language(s) they speak, and they will be based across all areas of the hospital to support patients and visitors.
Our volunteers will be on hand to assist individuals in navigating them to their appointments and any other non-clinical advice or support they can help with. We hope that their presence will significantly enhance the patient experience.
Their language skills will encompass a range of commonly spoken languages within the local community.
For more information on becoming a bilingual volunteer at Liverpool Women’s Hospital, please contact volunteers@lwh.nhs.uk or call 0151 702 4368.