No. All information and details of complaints are held by the PALS/Patient Experience Team. Your patient hospital notes will not contain any information to indicate that a complaint has been made.
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At Liverpool Women’s we are continually working to ensure that our women, babies and their families have a positive experience. We aim to provide the highest standards of care and facilities to all our patients and visitors.
We accept that sometimes you may have some comments, suggestions or complaints about your experience that you wish to share with the Trust. We welcome your feedback to help the Trust continually improve the services we provide.
We have a flexible process in place to assist our patients and visitors if they have any comments, suggestions or complaints they wish to bring to the attention of the Trust.
There are a number of ways you can do this: