A patient raised concerns that a consent form relating to a biopsy procedure was not clear (the information seemed very similar to another procedure which caused the patient to become confused about which procedure was being completed)
Action: An apology was given. More detailed information was included on the consent form to ensure patients understand what procedure will be undertaken. A reminder was also sent to all doctors in the area concerned in relation to this issue.
The patient complained there was not sufficient information in relation to two different procedures.
Action: An apology was given. A leaflet containing information about both procedures to supplement the verbal information given to patients has been developed.
A patient complained visiting times were not adhered to on Maternity Base and this had a negative impact on her stay on the ward.
Action: An apology was given. The Communications Team advertised the visiting times via social media and community midwives now inform patients of the visiting times during the antenatal care. A questionnaire is being developed to review the serviced users opinion of this issue. The visiting times are now highly visible in ward areas.