The Care Quality Commission (CQC) has once again rated Liverpool Women’s NHS Foundation Trust as ‘good’ following unannounced inspections in late 2019 and early 2020.
The report, which boasts an overall ‘good’ rating, highlights that the Trust demonstrates a patient centred approach with clear examples of compassion, kindness, and support for privacy and dignity.
Kathryn Thomson, Chief Executive at Liverpool Women’s, said: “We have received very positive feedback across many areas of the Trust from the team of inspectors who visited the Trust. Their report highlighted the commitment and dedication that our staff have for their roles and the people they care for.”
This latest CQC report marks the third consecutive ‘good’ rating for Liverpool Women’s Hospital following previous inspections in 2015 and 2018.
The report complimented the Trust on outstanding practice relating to its responsiveness in maternity, its community midwifery service which offers a dedicated team for non-English speaking women, and the neonatal service for supporting bereaved families on the unit following the loss of a baby.
Michelle Turner, Director of Workforce and Marketing said: “The inspection team commented that staff treated patients with compassion and respect and also highlighted that patients and families were involved in decisions about their care.”
The Trust also acknowledged some areas for improvement and has already put a process in place for improved medicines management following notification of a breach of regulatory requirements by the CQC during the inspection process.
Kathryn Thomson commented: “We know there are things that we can improve on, and we have already started addressing the areas highlighted in the report, including a more robust process for medicines management which commenced recently with a training and educational campaign for staff across the Trust, the expansion of our Governance and Audit Team, a review of training requirements for some staff groups within our Gynaecology Division, and the development of a talent and leadership culture programme.”
Kathryn concluded: “We are proud that the report shows that the people of Liverpool and beyond have every reason to be confident that they will receive the very best care at Liverpool Women’s, which is only possible through the dedication and commitment of our staff.”
You can read the full report here: https://www.cqc.org.uk/sites/default/files/new_reports/AAAK0639.pdf
Updated 08/09/20: Please see the link below to an updated report following a further unannounced CQC inspection on 28th July 2020: https://www.cqc.org.uk/location/REP01/reports