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Liverpool Women’s Hospital inpatient survey results among the best

Liverpool Women’s Hospital has received its Gynaecology adult inpatients survey results for 2021, receiving an overall rating of performing ‘better than expected’ across 20 areas compared to other Trusts.   

A National Inpatients Survey is conducted each year looking at the experiences of over 62,000 NHS patients who received care in NHS hospitals during November 2021. The survey asked almost 400 Gynaecology patients from Liverpool Women’s Hospital (LWH) for their views on aspects of their care, such as: the hospital environment, communication with staff, involvement in decisions and being treated with respect and dignity.

Of the 9 categories where an overall rating was published for the Trust, Liverpool Women’s overall scores were better compared to other hospitals in 6 categories.

There are a range of questions which make up the inpatient survey which are designed to mirror the patient journey through the hospital. The survey enables the Trust to review its historical results from previous surveys and to benchmark against other organisations.

When compared to average scores, LWH scored better than other Trust’s in 20 areas that included: waiting times for a bed on a ward, having peace and quiet at night, being involved with decisions on discharge, being provided with the appropriate information when leaving the hospital, and knowing who to contact if they became worried or concerned.

Dianne Brown, Interim Chief Nurse at Liverpool Women's Hospital said: "This is a fantastic achievement for the Trust and reflects the hard work and dedication of our staff within the Gynaecology Services to provide the very best care to women and their families, particularly during the last couple of years which have been extremely challenging for everyone.

We are extremely proud the Adult Inpatient Survey reflects that we are performing ‘better than expected’ highlighting the areas we have improved on since last year’s report.  This is a credit to our wonderful staff and should be celebrated.

We will continue to strive for further improvements and learn from the feedback.”

Thank you to those who took the time to complete the survey.

Full details of LWH’s report are available on the CQC website HERE (Trusts are listed A-Z).

29 September 2022