We would like to apologise to our patients for the current delays in allocating outpatient appointments.
We understand this will be frustrating for patients but we would like to assure you that our Appointments Team are working hard to ensure that all patients are booked as soon as possible in order of clinical priority and then in chronological order from when patient referrals were received.
We are aware that patients may be calling the Trust because they are waiting for an appointment to be provided by the hospital. Although it may be taking us a little longer to book your appointment than your GP had originally indicated, please be assured that we will be in contact with you as soon as possible.
If you are calling our appointments line, please note that as long as you can hear a ringing tone your call is in a queue and will be answered as soon as possible. Because we are dealing with a high volume of calls it may take us a little longer than normal to answer, but please be assured that a member of our team will answer your call as soon as their line becomes free.
We apologise for these temporary issues and thank you for your patience.