A Liverpool Hospital has been ranked the best in the country for providing safe and high quality care according to national inpatient survey results published this week.
Liverpool Women's Hospital, which provides specialist health services for women and babies, scored best in the country for providing 'Safe, High Quality, Co-Ordinated Care' and was ranked second best hospital in the country overall in an inpatient survey conducted by regulators the Care Quality Commission (CQC).
Dianne Brown, Director of Nursing and Midwifery at Liverpool Women’s, said: "This is a fantastic achievement for the Trust and reflects the hard work and dedication of our staff to providing the very best care to our women, babies and their families."
"This survey looked at the experiences of over 59’000 NHS patients at 155 Trusts across the UK throughout 2014, so the fact our hospital has been ranked number one for safety and quality is something that the whole region should be proud of."
Overall, Liverpool Women's was the highest achieving Trust in Merseyside and the second highest performing Trust in the country. The survey also scored Liverpool Women’s top for 'Building Closer Relationships'.
Ms Brown continued: "The category of 'Building closer Relationships' focussed on how our staff communicate with patients and how patients felt generally when receiving their care. Our patients felt that they were spoken to in an appropriate manner, and that they were able to ask questions to their doctors and nurses, and that their questions were heard and answered."
This latest release from the CQC comes a week after it published a report following a series of inspections of Liverpool Women's. The report rated the Trust as 'good' and said that the Trust had 'a lot to be proud of'.
One patient commented: "Everything seemed to run with great efficiency. Staff were all very friendly and helpful. Food was excellent. This was the best hospital I have stayed in"
While another said: "It was my birthday whilst I was in hospital. The staff brought me a cake, card and chocolates. The assistant matron came to see how I was every day."
Full details of the Liverpool Women's report are available by following this link: http://www.cqc.org.uk/provider/REP/survey/3